Bbc2 player

[Sony2215]

Why can’t I connect to my bbc Iplayer all of a sudden? All other apps working. Can access via live tv/catch up but not where it sits as a Sony set up app 

[LightFoot]

Hi @Sony2215   What is the full model number of your TV? It will start with XR or KD.

[DavePortland]

I also have this problem 

Iplayer will only work through YouView. 
selecting iplayer from Sony Select Menu gives a blank screen. 
I have tried resets etc but still does not work. 
Sony software is up to date. 

factory reset does work but iplayer fails again after a few hours. 

model    KD-65XH9505

KD-65XH9505

[SeanRudd]

Just started a couple of days ago on my KD-49XH8196.

When accessing BBC iPlayer through Sony Select, the screen goes black but never shows the BBC logo or gets as far as the account selection screen. Similarly BBC Sounds shows a splash screen with the logo, but never reaches the user account selection. Channel 4 and ITV X seem unaffected.

BBC iPlayer and BBC Sounds through YouView both still work as normal.

Sony Select app version is 10.2.6.

I suspect a factory reset will downgrade Sony Select, but automatic updates will then redeploy the latest version - so my money is on a problem in the latest Sony Select release. Not sure where to report this though.

[SeanRudd]

Well I've tried a factory reset and set everything back up; iPlayer does indeed work again.

Same version of Sony Select (10.2.6) so it's a mystery to me what's gone wrong.

I'll report back if it stops working again.

[SeanRudd]

Yep, I left it overnight and in the morning BBC iPlayer no longer works.

This coincides with the update to the TV home screen UI, i.e. choosing the TV's default Google account, and seeing home screen recommendations, although this may just be a coincidence.

[DavePortland]

Not sure where we go from here; just ordered an Amazon Firestick but really annoyed if this can’t be fixed. 

[Margozog]

My iplayer has stopped working completely. Just showing a blank screen and can’t be reinstalled. Google play says it’s not available. What is going on?

[spcdust]

I have exact same issue, started in the last week

Sony TV Model: KD-49XH9505

[welshmark]

I'm having the same trouble here. BBC Iplayer is probably the most used service of its kind in the UK and it can't be accessed by a Sony TV running Android. This really isn't good enough. Its been like this for a few days now.

tv model KD-48XH9169